Managers respond directly from the work chat.
Clients receive an instant response—via chat with the bot.
Answers directly from Telegram
Each request is a separate topic.
Communication history is saved, making it easy to continue the conversation at any time.
One client - one dialogue
All client messages are collected in a single team Telegram chat.
No more personal messages between managers or "I already answered him."
All requests in one place
A regular Telegram chat—write a question, get an answer.
No forms, calls, or waiting.